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What’s Included In Support

The support covers:

Answering questions about how to use the item
Answering technical questions about the item (and included third party assets)
Help with defects in the item or included third party assets
Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

A supported item, with valid support license, includes item support for 6 months from the purchase date.

For details, please refer to the Item Support Policy

Be aware that the support, even after extending the support license, do not cover:

For details, please refer to the Item Support Policy

Users with a valid support license are allowed to get help regarding the topics mentioned in the section What’s included in support?

Users without a valid support license are allowed to report bugs and theme-related issues so the problems could be solved in upcoming updates.

We answer all your questions from Monday to Friday 9 am – 5 pm (UTC/GMT +01).
Our response time can be up to 1 business day.

Please make sure your WordPress, the theme and all the plugins are up to date
Please check the documentation articles
Please create a separate ticket for each issue, bug or feature request. This allows us to respond in a timely and organized manner
Provide as many details as possible, especially:
– the URL of the site in question
– the browser, browser version, device and OS on which the issue occurs
– screenshots of the issue ( we recommend using https://snipboard.io)
Please do not post two tickets on the same issue
Please write in English
If you’re satisfied with our product and support, please rate the theme 5-stars on ThemeForest. It means a lot and proves we do our job good. Thank you!

Many support queries and technical questions have already be answered in supporting documentation and comments from previous buyers.

If you’ve already checked the Common Issues and haven’t found a solution, please open a ticket on https://bringthepixel.ticksy.com/